We're here to help

We're confident that you'll love your new pieces as much as we do, but if there's anything you need assistance with, please get in touch by emailing shopemilybelinda@gmail.com.

Alternatively, you can DM us on Instagram @emilybelindax - this is likely the quickest way to get a response.

We're happy to answer any questions, receive feedback, and help out in any way we can.

If you're contacting us about an order you've already placed, please make sure to include your order number in your correspondence. We aim to respond to all inquiries within 2 working days.

Make sure to check out our FAQs below to see if they can answer your question.

FAQs

  • When will my order be shipped?

    We aim to ship all orders, tracked, within 3 working days of purchase.

    You'll be notified when your package has been sent, and provided with tracking information. UK postage aims to deliver in 2-3 working days, and International postage aims to deliver in 5-10 working days.

    Please be aware that during busy periods shipping times may vary significantly from these estimates.

  • Do you accept returns?

    We do not accept returns unless an item is damaged in transit, or significantly not as described.

    For more detailed information regarding this, please read our refund policy, which can be found at the footer of our website.

    Alternatively, you can email us at:

    shopemilybelinda@gmail.com

  • Can I cancel my order?

    Please contact us as soon as possible at shopemilybelinda@gmail.com if there's been a mistake with your order or you wish to cancel it.

    We aim to accommodate these requests, but it will depend on how far into processing your package is.

  • Can I get early access?

    Our website subscribers will receive an early-access code to some of our collections.

    To be included, subscribe in the box below, and make sure you're following our social media pages to be up-to-date with our latest news, and to see exclusive stock previews!

    ♡

  • Will I have to pay customs fees on my International order?

    Our international customers rarely receive customs charges, but it is a possibility. Fees and rates vary from country to country, but we always do our utmost to ensure you don't get any unexpected charges.

    Emily Belinda does not take responsibility for incurring customs charges on behalf of the buyer. If customs fees go unpaid and the package is returned to us, the buyer will be reimbursed only for the cost of the items, minus any potential courier fees.

  • My package hasn't arrived yet - when should I consider it lost?

    Don't worry - all our packages are sent tracked and insured, so in the unlikely event that your parcel is lost, you'll be refunded in full.

    Timeframes and deadlines for lost parcel claims will depend on when the item was sent, and which service was used.

    For the most up-to-date and accurate information, please look on the Royal Mail website.